Terms of Service

By accessing or using the Choose Local platform (chooselocal.com.au and associated applications), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, do not use the platform. These Terms constitute a legally binding agreement between you and Choose Local Pty Ltd (ABN 12 345 678 901).

We may update these Terms from time to time. Continued use of the platform after changes are published constitutes acceptance of the updated Terms.

Choose Local is an online marketplace that connects homeowners ("Homeowners") seeking home services with independent, self-employed trade and service professionals ("Contractors"). Choose Local is a technology platform only. We are not a party to any agreement between Homeowners and Contractors, and we do not employ, supervise, or direct Contractors. All services are performed by independent third parties.

Eligibility: You must be at least 18 years of age and the owner or authorised occupant of the property for which you are requesting services.

Service requests: By submitting a service request, you authorise Choose Local to share your contact and property details with up to 3 matched Contractors. You are under no obligation to engage any Contractor presented to you.

Accuracy: You agree to provide accurate information in all service requests. Misleading or fraudulent requests may result in account suspension.

Reviews: By submitting a review, you confirm that the review is based on your genuine experience and is truthful. Choose Local reserves the right to remove reviews that violate our Review Guidelines.

No guarantee of outcome: While we vet Contractors on our platform, Choose Local does not guarantee the quality, safety, legality, or timeliness of services provided by any Contractor. Any disputes regarding services must be resolved between you and the Contractor directly.

Eligibility: To join as a Contractor, you must hold all applicable trade licences for your state and service category, maintain current public liability insurance (minimum $5M), be legally entitled to work in Australia, and be an individual or registered business entity (not a labour hire agency).

Accurate representation: You agree to accurately represent your qualifications, experience, service area, and availability. Misrepresentation may result in immediate account suspension.

Lead credits: Leads are purchased using credits. Credits are non-refundable once a lead has been accepted and contact details revealed. If a lead is found to be invalid (e.g., incorrect contact details), you may request a credit refund within 48 hours of acceptance by contacting support.

Subscription and billing: Subscriptions are billed monthly in advance. You may cancel at any time; cancellations take effect at the end of the current billing period. Credits included in your plan expire at the end of each billing period unless rolled over under an eligible plan.

Conduct: You must conduct yourself professionally with all Homeowners. Any harassment, dishonesty, or behaviour that brings Choose Local into disrepute may result in immediate account termination.

Reviews and ratings: You consent to Homeowners providing reviews of your services through the platform. You may not offer incentives for positive reviews or take any action to manipulate your rating.

Users of the platform must not:

- Circumvent the platform by soliciting or accepting direct payment from leads generated through Choose Local outside of the matched job (for the first 12 months of the Homeowner relationship) - Create fake accounts, reviews, or lead requests - Use the platform to collect Homeowner data for purposes other than fulfilling the relevant job - Attempt to reverse-engineer, scrape, or copy any part of the platform - Use the platform for any unlawful purpose or in violation of any applicable laws - Engage in any conduct that is threatening, abusive, or harmful to other users

Violation of these prohibitions may result in immediate account termination and may be referred to relevant authorities.

All content, branding, software, and data on the Choose Local platform is owned by Choose Local Pty Ltd or its licensors and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission. User-generated content (such as reviews and profile information) remains your property, but you grant Choose Local a non-exclusive, worldwide licence to use, display, and distribute that content in connection with the platform.

To the maximum extent permitted by law, Choose Local is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to damages arising from the conduct of Contractors or Homeowners, loss of data, or unavailability of the platform.

Our total liability to you for any claim arising from these Terms or your use of the platform is limited to the greater of (a) the amount you paid to Choose Local in the 3 months preceding the claim, or (b) AUD $100.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

If a dispute arises between a Homeowner and a Contractor, both parties agree to first attempt to resolve it directly. If resolution is not reached within 14 days, either party may escalate to Choose Local's support team at support@chooselocal.com.au. Choose Local may, at its sole discretion, provide a mediation service but is not obligated to resolve any dispute.

Any dispute between a user and Choose Local that cannot be resolved informally will be referred to the courts of New South Wales, Australia.

Choose Local may suspend or terminate your account at any time if you breach these Terms, for any conduct we determine to be harmful to the platform or its users, or if required by law. Upon termination, your right to access the platform ceases immediately. Sections 6, 7, 8, and 10 survive termination.

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales for any dispute arising under these Terms.

For questions about these Terms:

Choose Local Pty Ltd legal@chooselocal.com.au 1300 741 451